Our customer support is available Monday to Friday: 9am-5pm
Average answer time: Within 24h

Email: info@xploreluggage.com
Phone: 0191 258 4451
Business Hours: Monday to Friday, 9am-5pm

Orders typically take 2-4 business days to process and fulfill, and you'll receive a shipping confirmation email with tracking details once your order has been dispatched.

During product launches, restocks, holidays, or promotional events, processing times may extend to 3-4 business days due to high demand. If you no longer wish to keep your order, please reach out to our customer service team to request a cancellation within 24 hours. While we will do our best to stop the shipment, we cannot guarantee that the process can be halted once your request is submitted. Standard UK delivery takes 2-4 business days and you can track your order via the link provided in your shipping confirmation email.

If you need to return an item, you have 30 days from delivery to do so, provided it’s unused, in it's original packaging, and with all tags attached. Customers are responsible for return shipping costs unless the item arrives damaged or defective. Xplore luggage comes with a ten-year limited warranty covering manufacturing defects.

If you experience an issue, contact us at info@xploreluggage.com with proof of purchase, swing tag, images of the issue and we’ll assist you with a repair or replacement. For more details, visit our Terms of Service or Delivery and Returns policy. If you still have questions, feel free to reach out below - we’re happy to help!