At Xplore, we are committed to providing a seamless shopping experience by ensuring your purchases reach you promptly and in perfect condition. Please find our delivery policy details below:
• Standard Delivery: Orders will be delivered within approximately 2-4 working days of purchase. This service is available for all in-stock items within our delivery regions.
• Courier Service: We partner with a reputable courier service to ensure the safe and timely delivery of your luggage. Deliveries will generally be made between 9 am and 5 pm, Monday through Friday (excluding public holidays).
• Delivery Charges: Standard delivery costs will be calculated at checkout. Any promotions or free shipping offers will be automatically applied where eligible.
• Tracking Your Order: Once your order is dispatched, you will receive an email confirmation with a tracking number to monitor your delivery status.
Delivery Exceptions
If an order cannot be delivered due to incorrect address details or if the recipient is unavailable during delivery hours, our courier partner will attempt re-delivery or leave instructions for collection. Additional charges may apply for repeated delivery attempts.
Returns Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the item(s) under the following terms:
• Eligibility for Returns: Products must be returned within 30 days of delivery in their original condition, unused, and with all tags attached. Items returned in a damaged or altered state may not qualify for a refund or exchange.
• Return Process:
1. Contact our Customer Support team at 0191 258 4451/info@xploreluggage.com to initiate the return process.
2. You will receive a return authorisation and instructions on how to send back the product.
3. Ensure the item is securely packaged to prevent damage during transit.
• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For defective or incorrect items, we will provide a prepaid shipping label.
Refunds and Exchanges
• Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s) and completing the inspection process.
• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed instead.
Damaged or Defective Items
• If your luggage arrives damaged or defective, please contact our Customer Support team within 48 hours of delivery. We will arrange for a replacement or full refund, including any associated shipping costs.
Contact Us
For any questions or concerns regarding delivery or returns, please contact us:
• Email: info@xploreluggage.com
• Phone: 0191 258 4451
• Business Hours: Monday to Friday, 9am – 5pm
Thank you for choosing Xplore. We look forward to helping you travel in style and convenience.
