Guarantees

Guarantees

All luggage, backpacks and leisure bags come with product-specific guarantees effective from the date of purchase, covering manufacturing defects, workmanship and material failure. Details of these can be found on the individual product POS. 

This policy is only valid if you can produce the relevant product swing tag, retailer details and purchase receipt. This does cover wear and tear, neglect or damage incurred during airline transit. Upon arrival to destination if you discover damage to your luggage submit a claim with the airline and your travel insurance company as soon as possible. 

This policy excludes all leather goods. 

If you would like to claim against your products guarantee, please contact info@xploreluggage.com or use the telephone number: 0330 311 2504 with the following information: 

• Your full name. 
• Contact telephone number.
• Description of what is wrong with your item. 
• Images of defects.