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Xplore Luggage, 3.1 Cobalt Business Park, Silver Fox Way, North Tyneside, NE27 OQJ.

If you have any queries or need to speak to a member of the customer service team about your purchase, please do not hesitate to contact us.

Our customer service office hours are 9 am – 5.30 pm Monday to Thursday and 9 am – 5 pm Friday; we are closed on bank holidays. A member of our dedicated customer service team will aim to reply to any email communication enquiries you may have within 2-3 working days of message receipt, this may be a little longer in busy periods such as the run-up to the Christmas period but messages will be replied to as soon as possible. 

With any enquiries make sure to check the helpful information that is readily available on our website. There is information online to help you with frequently asked questions regarding returns, how to contact us and make a claim against your product’s guarantee policy.

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